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Missing Piece?
Our worst nightmare!
Luckily, in most cases we can replace them. In those cases we can’t, and the missing piece is due to manufacturer defect, we’ll replace your puzzle. Please note that every puzzle is unique and the image/replacement piece may be oriented slightly different than the original.
Missing pieces are rare, it is much more common that it has been misplaced, dropped, etc. Please make sure to do a thorough search before contacting us.
Kindly understand that we only replace pieces/puzzles only for newly purchased puzzles with a manufacturer defect. We do not replace missing pieces for second hand puzzles or due to household accidents. Please be honest, we are a small business.
*For customers that purchased our Philadelphia puzzle during the 2024 holiday season/early 2025. We have been made aware that our manufacturer had an issue during production. While they did manage to fix the issue for the majority of puzzles, some did slip through to our customers. We apologize for any inconvenience this has caused and are issuing exchanges for newly produced Philly puzzles.
Please email us at hello@birdiepuzzles.com and tell us the situation. It's important that the puzzle be completed first. Include a photo of the COMPLETED puzzle, and a photo of the missing piece area, along with a good mailing address. Some form of proof of purchase is required. Didn't hear from us? Please check your Spam and Promotion inboxes as we typically respond within 1 business day.
We're available Monday - Friday 8am - 4pm CST
Free shipping on orders $60 or more