- We work with USPS & UPS to offer the best and fastest shipping rates available in the industry.

- We currently ship to the United States and Canada.

- Orders ship from our warehouse within 1-3 days of order placement using your chosen carrier/shipping method. We'll send you an email with a tracking number when it ships.

- Delivery dates provided are estimates by shipping carriers, not guarantees. We do not guarantee delivery dates. If you have any issues or delays you should contact your shipping carrier with your tracking number. We are not responsible for any delays caused by USPS or UPS.

- Be sure to double check your delivery address, especially when using an automatic payment method like Shop Pay or Apple Pay. We do not offer refunds for orders shipped to the wrong or incomplete address. Packages returned may be reshipped with the purchase of new postage, or cancelled/refunded for the price of the puzzle, not including the original cost of shipping. Original cost of shipping is a non-refundable charge.

- If your package is missing even though it has been scanned "delivered", or you suspect your package has been stolen, you must contact your shipping carrier with your tracking number as soon as possible. Typically these are mis-deliveries by your friendly delivery person, but it's important that you provide a safe location for your package. If you still need to contact us, you must do so within 24 hours of your package being marked as delivered. Kindly understand that we are not responsible for stolen packages, or packages mis-delivered by your shipping carrier. For more info regarding lost, stolen, damaged, and returned packages due to customer abandonment; please see our Refunds & Returns page.